About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

• As the Manager, Nursing and Community Care, you will provide clinical, administrative, and managerial support to the RN team
• You will also partner with the Care Team Lead and other market leaders to support our interdisciplinary care teams
• You will support our RN team in providing holistic care and supporting their panel of members when they leave the hospital, receive new diagnoses, are preparing for a procedure, are managing their chronic illnesses, are in pain, or when they need additional education.
• You will ensure appropriate and timely documentation of notes, completion of assessments and member actions plans, regular visits, appropriate follow-up after transitions, and high quality and trauma informed clinical care
• You will support the RN team’s ongoing professional learning, training, and clinical development
• You will help drive and shape the delivery of the care model and help bridge the clinical, social, and behavioral health care models while modeling effective team work.
• Develop programming and new initiatives based on member needs (i.e. support groups, educational sessions, co-location initiatives, new partnerships with local community agencies, presence at community events, etc.)
• Help review applicants, interview and develop the RN team
• Perform 1 on 1s, case, and chart reviews to ensure clinical quality
• Coordinate services and relevant Member Action Plan (MAP) goals and tasks with Cityblock care teams, as well as community service providers
• On occasion partner with members in their homes, communities, and through the complicated paths of the healthcare system. Work with them longitudinally to achieve their goals and identify new needs
• You will work daily within our custom-built care facilitation platform, Commons, which will enable you to collect data, organize information, track tasks, and communicate with staff, patients, and family.

Requirements for the Role:

• You have a current, unrestricted license in the state in which you will be employed to practice with Cityblock
• You have 5 years of experience providing clinical services to Adult and Geriatric individuals with co-occurring chronic medical and behavioral health conditions
• 3 years directly managing a team of RNs (or higher clinical training)
• Familiarity and willing to travel within the community (home-based member visits) and its healthcare systems (hospitals and rehab centers)
• Experience as an active participant in continuous quality improvement projects within a provider setting
• Possess exceptional triage, coordination and clinical assessment skills
• Phenomenal communicator; you approach care interactions with warmth and thoughtfulness
• Demonstrated the ability to affect change, and have been effective in helping a member or patient adapt new habits, or change behaviors
• Excited about how technology can support your work and help drive the ongoing evaluation toward new and better care
• Independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole community health, and the ongoing evaluation and iteration of our care model
• You believe deeply in a localized, community-based care model and are compelled by the mission that drives Cityblock Health
• You are willing to work a full-time 40 hour work week, Monday-Friday and occasional participation with Cityblock Payer Partner events.

Job Type: Full-time

Pay: $104,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Travel reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Long term care
• Outpatient

Experience:

• Nursing management: 3 years (Preferred)

License/Certification:

• RN License (Preferred)

Ability to Relocate:

• Charlotte, NC: Relocate before starting work (Required)

Work Location: In person